Before using the services of the X-OBMEN service, the User is obliged to fully familiarize himself with the Rules and conditions for the provision of services by the X-OBMEN service.
Use of the X-OBMEN service is possible only if the User accepts all the terms of the agreement.
Terms and conditions of service provision by X-OBMEN
1.1. X-OBMEN ("Service") is an electronic currency exchange service that provides services to Users using a special software interface located on the Internet at X-OBMEN.
1.2. The User is any individual who has agreed to all the terms and conditions offered by the Service and has joined this agreement.
1.3. Electronic units (title units) are accounting units of the corresponding electronic payment systems, denoting a certain volume of rights of claim or other rights arising from the agreement of the electronic payment systems with their users.
1.4. Electronic payment system (payment system) - a software product created by a third party, which is a mechanism for implementing the accounting of monetary (electronic money) and/or other obligations. The main payment systems within the framework of this agreement are: Perfect Money, Payeer, Bitcoin, Qiwi, Yandex. The exact list of Payment Systems is indicated on the Service website.
1.5. Payment is the transfer of electronic units from the payer to the recipient.
1.6. Application - information submitted by the User using the Service in electronic form, indicating his intention to use the Service on the terms offered by the Service and specified in the application parameters.
1.7. The User and X-OBMEN are collectively referred to as the Parties.
1.8. Currency exchange – exchange of electronic currency of one payment system for electronic currency of another payment system.
1.9. Rate - the value ratio of two electronic currencies when exchanging them.
1.10. Electronic currency reserves – amounts of Electronic currencies or funds available to the Service for performing services. The amounts of reserves are indicated on the main page of the Service’s website.
1.11. The Service website is X-OBMEN.
1.12. Card verification is a check of the card (or account) belonging to its owner. The conditions for checking the belonging are set by the Service and are performed once for each new account (card) of the User.
1.13. Money laundering is the practice of legalizing the possession, use or disposal of money or other property obtained through the commission of a crime. X-OBMEN strictly adheres to laws that prohibit us or any of our employees from knowingly engaging in or attempting to engage in any activity that is in any way related to money laundering. Our anti-money laundering policy is aimed at enhancing the security of our customers and the services provided by the Service.
1.14. Financing of terrorism is the intentional provision or collection by any means, directly or indirectly, of funds with the intention of using those funds or on the understanding that they will be used to commit terrorist acts.
1.2. The User is any individual who has agreed to all the terms and conditions offered by the Service and has joined this agreement.
1.3. Electronic units (title units) are accounting units of the corresponding electronic payment systems, denoting a certain volume of rights of claim or other rights arising from the agreement of the electronic payment systems with their users.
1.4. Electronic payment system (payment system) - a software product created by a third party, which is a mechanism for implementing the accounting of monetary (electronic money) and/or other obligations. The main payment systems within the framework of this agreement are: Perfect Money, Payeer, Bitcoin, Qiwi, Yandex. The exact list of Payment Systems is indicated on the Service website.
1.5. Payment is the transfer of electronic units from the payer to the recipient.
1.6. Application - information submitted by the User using the Service in electronic form, indicating his intention to use the Service on the terms offered by the Service and specified in the application parameters.
1.7. The User and X-OBMEN are collectively referred to as the Parties.
1.8. Currency exchange – exchange of electronic currency of one payment system for electronic currency of another payment system.
1.9. Rate - the value ratio of two electronic currencies when exchanging them.
1.10. Electronic currency reserves – amounts of Electronic currencies or funds available to the Service for performing services. The amounts of reserves are indicated on the main page of the Service’s website.
1.11. The Service website is X-OBMEN.
1.12. Card verification is a check of the card (or account) belonging to its owner. The conditions for checking the belonging are set by the Service and are performed once for each new account (card) of the User.
1.13. Money laundering is the practice of legalizing the possession, use or disposal of money or other property obtained through the commission of a crime. X-OBMEN strictly adheres to laws that prohibit us or any of our employees from knowingly engaging in or attempting to engage in any activity that is in any way related to money laundering. Our anti-money laundering policy is aimed at enhancing the security of our customers and the services provided by the Service.
1.14. Financing of terrorism is the intentional provision or collection by any means, directly or indirectly, of funds with the intention of using those funds or on the understanding that they will be used to commit terrorist acts.
2.1. This agreement regulates the relationship between the User and the Service regarding the services provided by the Service to the User and cancels all previous agreements between the Service and the User on this subject.
2.2. This agreement does not cancel the current legislation of the countries of registration and location of the Service and the User, as well as the contractual relations between the User and the Electronic Payment System (systems).
2.3. This agreement is considered accepted on the terms of the public offer accepted by the User during the submission of the Application, which is an integral part of this agreement.
2.3.1. A public offer is the information displayed by the Service about the parameters and conditions of the Application.
2.3.2. Acceptance of a public offer is recognized as the User performing actions to complete the formation of the Application, confirming his intention to make a transaction with the Service on the terms offered by the Service immediately before the completion of the formation of the Application. In case of registration on the Service website, this agreement comes into effect at the moment of ticking the box before the words "I agree with the terms of the offer" and clicking the "Register" button.
2.3.3. The date and time of acceptance, as well as the parameters of the Application conditions, are recorded by the Service automatically at the moment the Application is completed.
2.4. This agreement comes into effect from the moment the User completes the formation of the Application.
2.5. This agreement shall cease to be effective from the moment of receipt of Electronic Units in the amount specified by the parameters of the User's Application to the details provided by the User, or from the moment of cancellation of the application.
2.6. The Parties recognize this agreement in electronic form as equivalent in legal force to an agreement concluded in writing.
2.7. The Service reserves the right to unilaterally make changes to this agreement without notifying the User, but with the mandatory publication of the current version of the agreement on this page.
2.2. This agreement does not cancel the current legislation of the countries of registration and location of the Service and the User, as well as the contractual relations between the User and the Electronic Payment System (systems).
2.3. This agreement is considered accepted on the terms of the public offer accepted by the User during the submission of the Application, which is an integral part of this agreement.
2.3.1. A public offer is the information displayed by the Service about the parameters and conditions of the Application.
2.3.2. Acceptance of a public offer is recognized as the User performing actions to complete the formation of the Application, confirming his intention to make a transaction with the Service on the terms offered by the Service immediately before the completion of the formation of the Application. In case of registration on the Service website, this agreement comes into effect at the moment of ticking the box before the words "I agree with the terms of the offer" and clicking the "Register" button.
2.3.3. The date and time of acceptance, as well as the parameters of the Application conditions, are recorded by the Service automatically at the moment the Application is completed.
2.4. This agreement comes into effect from the moment the User completes the formation of the Application.
2.5. This agreement shall cease to be effective from the moment of receipt of Electronic Units in the amount specified by the parameters of the User's Application to the details provided by the User, or from the moment of cancellation of the application.
2.6. The Parties recognize this agreement in electronic form as equivalent in legal force to an agreement concluded in writing.
2.7. The Service reserves the right to unilaterally make changes to this agreement without notifying the User, but with the mandatory publication of the current version of the agreement on this page.
3.1. The subject of this Agreement is the services of exchange, purchase and sale of title signs of electronic payment systems, carried out at the request of the User, as well as other services described on the Service website.
3.2. The amount of the X-OBMEN Service remuneration for the specified actions is reflected in the Application and confirmed by the User on one of the pages of the user interface.
3.3. The cost of the X-OBMEN Service is established by the Service management and published on the Service website.
3.4. The X-OBMEN Service has the right to independently change the exchange rates of Electronic currencies and the commissions charged at any time unilaterally, of which it notifies the Users of the Service by posting information about these changes on the Service’s website in advance.
3.5. The Application created by the User on the Service website shall indicate the Rate, Exchange Method, and the total amount of funds or electronic currency transferred.
3.6. The X-OBMEN Service charges the cost of its remuneration at the time of the relevant Operation.
3.2. The amount of the X-OBMEN Service remuneration for the specified actions is reflected in the Application and confirmed by the User on one of the pages of the user interface.
3.3. The cost of the X-OBMEN Service is established by the Service management and published on the Service website.
3.4. The X-OBMEN Service has the right to independently change the exchange rates of Electronic currencies and the commissions charged at any time unilaterally, of which it notifies the Users of the Service by posting information about these changes on the Service’s website in advance.
3.5. The Application created by the User on the Service website shall indicate the Rate, Exchange Method, and the total amount of funds or electronic currency transferred.
3.6. The X-OBMEN Service charges the cost of its remuneration at the time of the relevant Operation.
4.1. The User orders services from the X-OBMEN Service by sending an Application via the Service’s website.
4.2. The management of the exchange process or the receipt of information about the progress of the service by the User is carried out using the corresponding user interface located on the Service website.
4.3. The processing of User Applications is carried out by the Service in strict accordance with the privacy policy (clause 5 of this agreement), as well as the policy on combating money laundering and preventing transactions of an illegal nature (clause 6 of this agreement).
4.4. Accounting of transactions with electronic units is carried out by the Service in accordance with the regulations, rules and format of the relevant Electronic Settlement Systems.
4.5. Any completed operation carried out by the Service at the User’s request is considered irrevocable, i.e. it cannot be cancelled by the User after its completion – the User’s receipt of what is due to him under the previously accepted terms of the transaction.
4.6. In the event of failure to receive electronic units from the User within one hour from the moment of acceptance by the User of the details provided by the Service, the agreement on the terms specified in the Application shall be deemed to be unilaterally terminated by the Service as not having entered into force, without notifying the User thereof.
4.7. In case of termination of the agreement, Electronic Units received after the above-mentioned period are subject to return to the sender's details within the next 24 hours. When making a return, all commission expenses for the transfer of Electronic Units are made from the received funds at the expense of the User. The Service is not responsible for possible delays in return if they did not arise due to the fault of the Service.
4.8. If the number of received Electronic Units differs from that declared by the User, the Service may unilaterally terminate the agreement by refusing to execute the application and returning the received funds to the sender's details within the next 24 hours. When making a return, all commission costs for the transfer of Electronic Units are made from the received funds at the User's expense. The Service shall not be liable for possible delays in the return if they did not arise due to the fault of the Service.
4.9. In the event of failure to send the monetary equivalent to the details specified by the User within 24 hours from the moment of receipt of payment from the User, in the absence of reasons for blocking the Electronic Units received by the Service based on the User's Application, the User may demand termination of the agreement by canceling their application and returning the electronic units in full.
4.10. A request to cancel an application must be fulfilled by the Service only if, at the time of receipt of such request, the monetary equivalent has not been sent to the details specified by the User.
4.11. In case of cancellation of the application, the return of Electronic Units is made by the Service to the sender's details within 24 hours from the moment of receipt of the cancellation request. The Service is not responsible for possible delays in return if they did not arise due to the fault of the Service.
Any return of Electronic Units (except for force majeure circumstances) occurs minus 2.5% from the payment amount, as well as minus the commission of the relevant Payment System.
4.12. The Service has the right to engage third-party contractors to fulfill its obligations.
4.13. The Service has the right to cancel the transaction in progress and return the Electronic Units and/or financial resources contributed by the User with reimbursement of the fees of the Electronic Payment Systems to the User without explanation.
4.14. The Service has the right to refuse further service to the User in the event of the User’s violation of any of the clauses of this agreement.
4.15. All subsequent Applications created by the User after the Service refuses to provide further service to the User are automatically frozen.
4.16. The Service has the right to delay the execution of a transaction until the User’s identity is identified, by phone call, or by other means that do not contradict current legislation.
4.17. When using the services of the X-OBMEN Service, the User confirms that he/she legally owns and disposes of the funds and electronic currency involved in the relevant Payment.
4.18. The User undertakes to independently calculate and pay all taxes required in accordance with the tax legislation of the User’s location.
4.19. Special conditions of some Payment systems: - when the User sends funds in the Yandex.Money payment system, the transfer is frozen for 24 hours, after the specified time the transfer is unfrozen. - when the User sends funds in Bitcoin, Litecoin, Ethereum cryptocurrencies, the exchange request will be accepted for execution after two transaction confirmations.
4.20. The User guarantees that he/she is not involved in: - money laundering operations; - receiving income from illegal drug trafficking; - receiving income from criminal and/or terrorist activities; - income from trade with countries with which trade is prohibited by international organizations; - income from any other illegal activity.
4.21. The Service has the right to require the client to re-create the application in the event of a delay in confirming a cryptocurrency transaction for a period of more than 8 hours. The Service also has the right to return funds to the client, minus the commission of the wallet of the corresponding cryptocurrency.
4.22. The Service has the right to terminate the agreement unilaterally if the client has violated the procedure for using the Service.
4.22.1. The presence of signs of violation of the procedure for using the service in the client’s actions is determined at the discretion of the service.
4.22.2. In case of unilateral termination of the agreement, the service will return the funds to the sender's details within 60 calendar days.
4.22.3. Payment details for applications are valid for 60 minutes, after which time transfers will not be counted and are not subject to return.
4.22.4. Transfers to our details without creating an exchange request are not counted as payment and are not subject to return.
4.22.5. If the Bitcoin network is heavily loaded, the processing time for requests to send Bitcoin may be increased to 40 minutes.
4.2. The management of the exchange process or the receipt of information about the progress of the service by the User is carried out using the corresponding user interface located on the Service website.
4.3. The processing of User Applications is carried out by the Service in strict accordance with the privacy policy (clause 5 of this agreement), as well as the policy on combating money laundering and preventing transactions of an illegal nature (clause 6 of this agreement).
4.4. Accounting of transactions with electronic units is carried out by the Service in accordance with the regulations, rules and format of the relevant Electronic Settlement Systems.
4.5. Any completed operation carried out by the Service at the User’s request is considered irrevocable, i.e. it cannot be cancelled by the User after its completion – the User’s receipt of what is due to him under the previously accepted terms of the transaction.
4.6. In the event of failure to receive electronic units from the User within one hour from the moment of acceptance by the User of the details provided by the Service, the agreement on the terms specified in the Application shall be deemed to be unilaterally terminated by the Service as not having entered into force, without notifying the User thereof.
4.7. In case of termination of the agreement, Electronic Units received after the above-mentioned period are subject to return to the sender's details within the next 24 hours. When making a return, all commission expenses for the transfer of Electronic Units are made from the received funds at the expense of the User. The Service is not responsible for possible delays in return if they did not arise due to the fault of the Service.
4.8. If the number of received Electronic Units differs from that declared by the User, the Service may unilaterally terminate the agreement by refusing to execute the application and returning the received funds to the sender's details within the next 24 hours. When making a return, all commission costs for the transfer of Electronic Units are made from the received funds at the User's expense. The Service shall not be liable for possible delays in the return if they did not arise due to the fault of the Service.
4.9. In the event of failure to send the monetary equivalent to the details specified by the User within 24 hours from the moment of receipt of payment from the User, in the absence of reasons for blocking the Electronic Units received by the Service based on the User's Application, the User may demand termination of the agreement by canceling their application and returning the electronic units in full.
4.10. A request to cancel an application must be fulfilled by the Service only if, at the time of receipt of such request, the monetary equivalent has not been sent to the details specified by the User.
4.11. In case of cancellation of the application, the return of Electronic Units is made by the Service to the sender's details within 24 hours from the moment of receipt of the cancellation request. The Service is not responsible for possible delays in return if they did not arise due to the fault of the Service.
Any return of Electronic Units (except for force majeure circumstances) occurs minus 2.5% from the payment amount, as well as minus the commission of the relevant Payment System.
4.12. The Service has the right to engage third-party contractors to fulfill its obligations.
4.13. The Service has the right to cancel the transaction in progress and return the Electronic Units and/or financial resources contributed by the User with reimbursement of the fees of the Electronic Payment Systems to the User without explanation.
4.14. The Service has the right to refuse further service to the User in the event of the User’s violation of any of the clauses of this agreement.
4.15. All subsequent Applications created by the User after the Service refuses to provide further service to the User are automatically frozen.
4.16. The Service has the right to delay the execution of a transaction until the User’s identity is identified, by phone call, or by other means that do not contradict current legislation.
4.17. When using the services of the X-OBMEN Service, the User confirms that he/she legally owns and disposes of the funds and electronic currency involved in the relevant Payment.
4.18. The User undertakes to independently calculate and pay all taxes required in accordance with the tax legislation of the User’s location.
4.19. Special conditions of some Payment systems: - when the User sends funds in the Yandex.Money payment system, the transfer is frozen for 24 hours, after the specified time the transfer is unfrozen. - when the User sends funds in Bitcoin, Litecoin, Ethereum cryptocurrencies, the exchange request will be accepted for execution after two transaction confirmations.
4.20. The User guarantees that he/she is not involved in: - money laundering operations; - receiving income from illegal drug trafficking; - receiving income from criminal and/or terrorist activities; - income from trade with countries with which trade is prohibited by international organizations; - income from any other illegal activity.
4.21. The Service has the right to require the client to re-create the application in the event of a delay in confirming a cryptocurrency transaction for a period of more than 8 hours. The Service also has the right to return funds to the client, minus the commission of the wallet of the corresponding cryptocurrency.
4.22. The Service has the right to terminate the agreement unilaterally if the client has violated the procedure for using the Service.
4.22.1. The presence of signs of violation of the procedure for using the service in the client’s actions is determined at the discretion of the service.
4.22.2. In case of unilateral termination of the agreement, the service will return the funds to the sender's details within 60 calendar days.
4.22.3. Payment details for applications are valid for 60 minutes, after which time transfers will not be counted and are not subject to return.
4.22.4. Transfers to our details without creating an exchange request are not counted as payment and are not subject to return.
4.22.5. If the Bitcoin network is heavily loaded, the processing time for requests to send Bitcoin may be increased to 40 minutes.
5.1. To carry out transactions, the Service accepts personal data from the User, which the Service undertakes to store in encrypted form, not to disclose, and not to transfer to third parties, except for the cases described in paragraphs 5.4, 5.5 and 6.5 of this agreement.
5.2. All operations with Applications, as well as the transfer of personal data from the User to the Service, are carried out via an encrypted SSL channel with a key length of 256 bits.
5.3. The Service has the right, if necessary, to independently carry out activities to collect additional data about the User by any available means. All information collected as a result of such activities is not made public, is not transferred to third parties, except for the cases described in paragraphs 5.4, 5.5 and 6.5 of this agreement.
5.4. The Service has the right to transfer the User's personal data and details of the transactions performed by them, provided that their confidential status is maintained, upon an official written request / court decision / on its own initiative (if there is a need to conduct an investigation) to law enforcement agencies, as well as to the User to whom they belong.
5.5. The Service has the right to transfer transaction details and the User’s personal data related to the transaction upon official request of the Electronic Payment System for internal investigations.
5.6. All collected data about the User, as well as details of the transactions performed by him/her, are stored in the Service database for three years from the moment the Service fulfills the User’s last Application.
5.2. All operations with Applications, as well as the transfer of personal data from the User to the Service, are carried out via an encrypted SSL channel with a key length of 256 bits.
5.3. The Service has the right, if necessary, to independently carry out activities to collect additional data about the User by any available means. All information collected as a result of such activities is not made public, is not transferred to third parties, except for the cases described in paragraphs 5.4, 5.5 and 6.5 of this agreement.
5.4. The Service has the right to transfer the User's personal data and details of the transactions performed by them, provided that their confidential status is maintained, upon an official written request / court decision / on its own initiative (if there is a need to conduct an investigation) to law enforcement agencies, as well as to the User to whom they belong.
5.5. The Service has the right to transfer transaction details and the User’s personal data related to the transaction upon official request of the Electronic Payment System for internal investigations.
5.6. All collected data about the User, as well as details of the transactions performed by him/her, are stored in the Service database for three years from the moment the Service fulfills the User’s last Application.
6.1. In accordance with international law, X-OBMEN adheres to a number of rules and implements a number of procedures aimed at preventing the use of the Service for the purpose of conducting money laundering operations, i.e. actions aimed at returning money or other securities of illegal origin to the financial and economic market, presenting their acquisition and ownership as completely legal and normal, as well as conducting other operations of an illegal nature.
6.2. In order to prevent illegal transactions, the Service sets certain requirements for all Applications created by the User:
6.2.1. The recipient of funds under the application must be a person you know personally (relatives or friends). Within the framework of the rules for the provision of services, transfers in favor of unknown counterparties are strictly prohibited.
6.2.2. All contact information entered by the User in the Application, as well as other personal data transferred by the User to the Service, must be current and completely reliable.
6.2.3. It is strictly prohibited for the User to create Applications using anonymous proxy servers or any other anonymous connections to the Internet.
6.3. To prevent illegal transactions, the Service: - Uses an internal system of automated analysis of transactions and User behavior (fraud prevention system), stopping all suspicious transactions of the User. - Sets limits on User transactions depending on the level of identification of the User's identity and country of origin. - Adheres to the "Know Your Customer" policy. - Checks all available means of all data provided by the User.
6.4. The Service reserves the right to freeze all current User Applications until it receives from the User copies of documents certifying the User's identity, as well as the source of the Electronic Units and other information necessary to verify the transaction being performed in the following cases: - If a violation of any of the requirements set out in paragraph 6.2 of this Agreement is detected. - If the User's Application is stopped by the fraud prevention system. - If the Service administration has reasonable suspicions that the User is attempting to use the Service for money laundering or for the purpose of carrying out any other illegal transactions. In turn, the User undertakes to submit the requested document within 7 business days of receiving the request for its provision, or request the cancellation of the application.
6.4.1. In the event of the User’s refusal to provide the requested documents, the Service reserves the right to refuse further service to the User and take the actions described in paragraph 4.10 of this agreement.
6.5. The Service reserves the right to refuse further service to the User and take the actions described in paragraph 4.7 of this agreement, after which it will transfer all User data available to the Service, as well as all available information about the User's transactions to law enforcement agencies in the following cases: - Detection of transactions aimed at money laundering, financing terrorist organizations, fraud of any kind, as well as transactions aimed at conducting any other illegal and unlawful transactions. - If the Service has a reasonable suspicion that the document provided by the User to identify the User is counterfeit or invalid. - Receipt of information from authorized bodies about the User's illegal possession of electronic units or financial assets and/or other information that makes it impossible for the Service to provide services to the User. - Detection of any actions or attempts to commit actions by the User aimed at exerting any negative impact on the software and hardware complex of the Service. - Identification of any actions or attempts to commit actions by the User aimed at theft of databases and other tangible and intangible property of the Service. - Identification of any actions or attempts to commit actions by the User capable of causing any physical, tangible and intangible damage to the Service.
6.2. In order to prevent illegal transactions, the Service sets certain requirements for all Applications created by the User:
6.2.1. The recipient of funds under the application must be a person you know personally (relatives or friends). Within the framework of the rules for the provision of services, transfers in favor of unknown counterparties are strictly prohibited.
6.2.2. All contact information entered by the User in the Application, as well as other personal data transferred by the User to the Service, must be current and completely reliable.
6.2.3. It is strictly prohibited for the User to create Applications using anonymous proxy servers or any other anonymous connections to the Internet.
6.3. To prevent illegal transactions, the Service: - Uses an internal system of automated analysis of transactions and User behavior (fraud prevention system), stopping all suspicious transactions of the User. - Sets limits on User transactions depending on the level of identification of the User's identity and country of origin. - Adheres to the "Know Your Customer" policy. - Checks all available means of all data provided by the User.
6.4. The Service reserves the right to freeze all current User Applications until it receives from the User copies of documents certifying the User's identity, as well as the source of the Electronic Units and other information necessary to verify the transaction being performed in the following cases: - If a violation of any of the requirements set out in paragraph 6.2 of this Agreement is detected. - If the User's Application is stopped by the fraud prevention system. - If the Service administration has reasonable suspicions that the User is attempting to use the Service for money laundering or for the purpose of carrying out any other illegal transactions. In turn, the User undertakes to submit the requested document within 7 business days of receiving the request for its provision, or request the cancellation of the application.
6.4.1. In the event of the User’s refusal to provide the requested documents, the Service reserves the right to refuse further service to the User and take the actions described in paragraph 4.10 of this agreement.
6.5. The Service reserves the right to refuse further service to the User and take the actions described in paragraph 4.7 of this agreement, after which it will transfer all User data available to the Service, as well as all available information about the User's transactions to law enforcement agencies in the following cases: - Detection of transactions aimed at money laundering, financing terrorist organizations, fraud of any kind, as well as transactions aimed at conducting any other illegal and unlawful transactions. - If the Service has a reasonable suspicion that the document provided by the User to identify the User is counterfeit or invalid. - Receipt of information from authorized bodies about the User's illegal possession of electronic units or financial assets and/or other information that makes it impossible for the Service to provide services to the User. - Detection of any actions or attempts to commit actions by the User aimed at exerting any negative impact on the software and hardware complex of the Service. - Identification of any actions or attempts to commit actions by the User aimed at theft of databases and other tangible and intangible property of the Service. - Identification of any actions or attempts to commit actions by the User capable of causing any physical, tangible and intangible damage to the Service.
7.1. The Service is not a bank. The Service offers its services 24 hours a day, 7 days a week and will strive to ensure that the software and hardware complex implementing the capabilities of the Service operates without failures.
7.2. The Service provides its services on an “as is” basis, as described on the pages of the Service’s website, and does not offer any additional guarantees.
7.3. By using the Service, the User agrees that the scope of the Service's liability is limited to the funds received from the User for the execution of the subject of this agreement, that the Service does not provide additional guarantees and does not bear any additional liability to the User, just as the User does not bear any additional liability to the Service, except for the cases specified in clause 7.9.
7.4. The Service will make every effort, but does not guarantee that its services will be available around the clock, every day. The Service does not bear any responsibility for losses, lost profits and other expenses of the User that arose as a result of the inability to access the site and services of the Service.
7.5. The Service shall not bear any liability for losses, lost profits or other expenses of the User resulting from delays, errors or failures in making bank payments or electronic transfers.
The X-OBMEN Service is not responsible for malfunctions, errors and failures in the operation of software and/or hardware that ensure the functioning of the X-OBMEN Service, arising for reasons beyond the control of the X-OBMEN Service, as well as the User’s losses associated with this.
7.6. The Service shall not bear any liability for losses, lost profits and other expenses of the User that are the result of the User’s erroneous expectations regarding the Service’s tariff rates, transaction profitability and other subjective factors.
7.7. If the User provides erroneous data in the information on the details of the recipient of funds, the Service shall not bear any liability for any adverse consequences or damages arising as a result of this error.
7.8. When using the Service, the User is solely responsible for paying taxes in accordance with the tax legislation of the country where he/she resides. The Service is not a tax agent and will not notify the User of any possible tax costs when using the Service.
7.9. The User guarantees compensation for losses of the Service (management company, managers and employees) in cases of claims or demands directly or indirectly related to the User’s use of the Service, with the exception of losses caused by the guilty (intentional or careless) actions of the Service itself.
7.10. The User undertakes to refrain from using the Service to conduct fraudulent and illegal transactions and agrees that any attempt to exchange fraudulent capital will be prosecuted to the fullest extent of the law. The User's actions may be considered illegal in accordance with the laws of the User's country of residence and/or the country where the Service is registered.
7.11. The User undertakes not to falsify communication flows related to the operation of the Service, not to interfere with its software and/or hardware, and not to exert any other influence that could disrupt the normal operation of the Service, understanding that such actions will be prosecuted to the fullest extent of the law.
7.12. In the event of detection of falsification of communication flows or any negative impact on the normal operation of the Service’s program code that is directly or indirectly related to the User’s application, the execution of the application by the Service is suspended, after which the actions described in paragraph 6.5 of this agreement are taken.
7.13. Neither the User nor the Service will be liable to each other for delays or failure to fulfill their obligations resulting from the occurrence of force majeure circumstances, including natural disasters, fire, flood, terrorist acts, changes of government, civil unrest, as well as the failure of Electronic Payment Systems, energy supply systems, communication networks and Internet service providers.
7.14. Electronic payment systems and/or financial institutions bear sole responsibility for the funds entrusted to them by the User. The Service cannot be a party to the agreement between the Payment System and/or financial institution and the User, and in no way bears responsibility for the incorrect or unauthorized use of the capabilities of the Electronic Payment System by the User, as well as for the abuse of the functionality of the Electronic Payment System by the User. The mutual rights and obligations of the User and the Electronic Payment System and/or financial institution are regulated by the relevant agreements.
7.15. The User guarantees that he/she is not a citizen or tax resident of the United States of America.
7.16. All funds received by our service after three months, after the application was created, are transferred to the X-OBMEN service. The service may subsequently dispose of these funds at its own discretion.
7.17. All funds received by the X-OBMEN service without creating applications are placed at the disposal of the service.
7.18. The user who has indicated incorrect details for the exchange is obliged to provide correct details for the exchange within three months from the moment of creating the application. Otherwise, all funds are transferred to the X-OBMEN service.
7.19. In the event of receipt of an amount from the User, the amount of which differs from that specified in the application, the X-OBMEN service may suspend the exchange, and after the User's request, make a payment of the actual amount received at the rate in effect at the beginning of the transaction.
7.20. In case of direct or indirect actions of the client, the service incurs losses, the client is obliged to compensate the damage caused to the service in the amount of 100%. After the fact of damage has been established, all current and subsequently paid applications are transferred to the service until the damage has been fully covered. The client may be denied further service, the decision remains with the service administration.
7.21. On the recommendation of the payment system, in order to avoid fraudulent actions, the client's payment may be frozen for up to 24 hours, after which the application will be executed.
7.22. The User undertakes to pay for exchanges in accordance with the payment method selected when creating the application. In case of inappropriate payment, the service does not guarantee that the client's transfer will be accepted.
7.2. The Service provides its services on an “as is” basis, as described on the pages of the Service’s website, and does not offer any additional guarantees.
7.3. By using the Service, the User agrees that the scope of the Service's liability is limited to the funds received from the User for the execution of the subject of this agreement, that the Service does not provide additional guarantees and does not bear any additional liability to the User, just as the User does not bear any additional liability to the Service, except for the cases specified in clause 7.9.
7.4. The Service will make every effort, but does not guarantee that its services will be available around the clock, every day. The Service does not bear any responsibility for losses, lost profits and other expenses of the User that arose as a result of the inability to access the site and services of the Service.
7.5. The Service shall not bear any liability for losses, lost profits or other expenses of the User resulting from delays, errors or failures in making bank payments or electronic transfers.
The X-OBMEN Service is not responsible for malfunctions, errors and failures in the operation of software and/or hardware that ensure the functioning of the X-OBMEN Service, arising for reasons beyond the control of the X-OBMEN Service, as well as the User’s losses associated with this.
7.6. The Service shall not bear any liability for losses, lost profits and other expenses of the User that are the result of the User’s erroneous expectations regarding the Service’s tariff rates, transaction profitability and other subjective factors.
7.7. If the User provides erroneous data in the information on the details of the recipient of funds, the Service shall not bear any liability for any adverse consequences or damages arising as a result of this error.
7.8. When using the Service, the User is solely responsible for paying taxes in accordance with the tax legislation of the country where he/she resides. The Service is not a tax agent and will not notify the User of any possible tax costs when using the Service.
7.9. The User guarantees compensation for losses of the Service (management company, managers and employees) in cases of claims or demands directly or indirectly related to the User’s use of the Service, with the exception of losses caused by the guilty (intentional or careless) actions of the Service itself.
7.10. The User undertakes to refrain from using the Service to conduct fraudulent and illegal transactions and agrees that any attempt to exchange fraudulent capital will be prosecuted to the fullest extent of the law. The User's actions may be considered illegal in accordance with the laws of the User's country of residence and/or the country where the Service is registered.
7.11. The User undertakes not to falsify communication flows related to the operation of the Service, not to interfere with its software and/or hardware, and not to exert any other influence that could disrupt the normal operation of the Service, understanding that such actions will be prosecuted to the fullest extent of the law.
7.12. In the event of detection of falsification of communication flows or any negative impact on the normal operation of the Service’s program code that is directly or indirectly related to the User’s application, the execution of the application by the Service is suspended, after which the actions described in paragraph 6.5 of this agreement are taken.
7.13. Neither the User nor the Service will be liable to each other for delays or failure to fulfill their obligations resulting from the occurrence of force majeure circumstances, including natural disasters, fire, flood, terrorist acts, changes of government, civil unrest, as well as the failure of Electronic Payment Systems, energy supply systems, communication networks and Internet service providers.
7.14. Electronic payment systems and/or financial institutions bear sole responsibility for the funds entrusted to them by the User. The Service cannot be a party to the agreement between the Payment System and/or financial institution and the User, and in no way bears responsibility for the incorrect or unauthorized use of the capabilities of the Electronic Payment System by the User, as well as for the abuse of the functionality of the Electronic Payment System by the User. The mutual rights and obligations of the User and the Electronic Payment System and/or financial institution are regulated by the relevant agreements.
7.15. The User guarantees that he/she is not a citizen or tax resident of the United States of America.
7.16. All funds received by our service after three months, after the application was created, are transferred to the X-OBMEN service. The service may subsequently dispose of these funds at its own discretion.
7.17. All funds received by the X-OBMEN service without creating applications are placed at the disposal of the service.
7.18. The user who has indicated incorrect details for the exchange is obliged to provide correct details for the exchange within three months from the moment of creating the application. Otherwise, all funds are transferred to the X-OBMEN service.
7.19. In the event of receipt of an amount from the User, the amount of which differs from that specified in the application, the X-OBMEN service may suspend the exchange, and after the User's request, make a payment of the actual amount received at the rate in effect at the beginning of the transaction.
7.20. In case of direct or indirect actions of the client, the service incurs losses, the client is obliged to compensate the damage caused to the service in the amount of 100%. After the fact of damage has been established, all current and subsequently paid applications are transferred to the service until the damage has been fully covered. The client may be denied further service, the decision remains with the service administration.
7.21. On the recommendation of the payment system, in order to avoid fraudulent actions, the client's payment may be frozen for up to 24 hours, after which the application will be executed.
7.22. The User undertakes to pay for exchanges in accordance with the payment method selected when creating the application. In case of inappropriate payment, the service does not guarantee that the client's transfer will be accepted.
8.1. Disputes and disagreements arising within the framework of the provision of services by the Service to the User shall be resolved through negotiations between the User and the Service administration, based on the provisions of this agreement.
8.1.1. Any claims under this agreement may be accepted by the Service in electronic form by sending a message on the essence of the claim to the details (contacts page) specified on the Service website.
8.2. In the event that it is impossible to resolve the issues that arise through negotiations, the dispute shall be resolved in accordance with the current legislation at the place of registration of the Service.
8.1.1. Any claims under this agreement may be accepted by the Service in electronic form by sending a message on the essence of the claim to the details (contacts page) specified on the Service website.
8.2. In the event that it is impossible to resolve the issues that arise through negotiations, the dispute shall be resolved in accordance with the current legislation at the place of registration of the Service.
9.1. The X-OBMEN Service has the right to send the User information about the status of the exchange process, as well as other information, including advertising information, to the e-mail address specified by the User.
9.2. The information on the site, including graphic images, text information, program codes, etc. is the property of the X-OBMEN site and is protected by copyright laws. Each case of unauthorized copying (in full or in part) may be prosecuted under current legislation.
9.3. Acceptance of this offer means the unconditional consent of the Payer to the processing by the Service of his personal data provided by the Payer to the Service for the purpose of rendering services, for the purpose of sending the Payer informational and advertising messages. Acceptance of the offer means the consent of the Payer to the performance by the Service of operations on collection, systematization, accumulation, storage, clarification (updating, modification), use, distribution (including transfer to third parties), depersonalization, blocking and destruction in relation to his personal data, to the use of automated, mechanical, manual and any other method at the discretion of the Service in the processing of personal data. Acceptance of this offer also confirms the unconditional consent of the Payer that the completeness, reliability and accuracy of the information provided by the Payer may be verified by the Service, and also presented by the Service to third parties for the purposes of such verification.
9.4. This consent may be revoked by the Payer at any time by providing the Service with an application to revoke consent to the processing of his personal data. This consent to the processing of personal data is provided for the period until the Payer revokes consent to the processing of personal data.
9.5. The User confirms that he/she has read all the provisions of this Agreement and unconditionally accepts them, otherwise the User cannot use the X-OBMEN Service.
9.2. The information on the site, including graphic images, text information, program codes, etc. is the property of the X-OBMEN site and is protected by copyright laws. Each case of unauthorized copying (in full or in part) may be prosecuted under current legislation.
9.3. Acceptance of this offer means the unconditional consent of the Payer to the processing by the Service of his personal data provided by the Payer to the Service for the purpose of rendering services, for the purpose of sending the Payer informational and advertising messages. Acceptance of the offer means the consent of the Payer to the performance by the Service of operations on collection, systematization, accumulation, storage, clarification (updating, modification), use, distribution (including transfer to third parties), depersonalization, blocking and destruction in relation to his personal data, to the use of automated, mechanical, manual and any other method at the discretion of the Service in the processing of personal data. Acceptance of this offer also confirms the unconditional consent of the Payer that the completeness, reliability and accuracy of the information provided by the Payer may be verified by the Service, and also presented by the Service to third parties for the purposes of such verification.
9.4. This consent may be revoked by the Payer at any time by providing the Service with an application to revoke consent to the processing of his personal data. This consent to the processing of personal data is provided for the period until the Payer revokes consent to the processing of personal data.
9.5. The User confirms that he/she has read all the provisions of this Agreement and unconditionally accepts them, otherwise the User cannot use the X-OBMEN Service.
AML/KYC Policy
What is the KYC procedure and why is so much attention paid to it? We will tell you how it can protect you from fraudsters while maintaining anonymity. KYC and AML checks: why is identity verification needed in the cryptocurrency sphere. KYC (Know Your Customer) is a procedure for verifying the client's identity and assessing potential risks from him. But why is it needed and why is it almost impossible to buy cryptocurrency today without confirming your identity? Doesn't this contradict the original principles of anonymity and decentralization of the crypto industry? Today we will analyze why AML and KYC checks are needed and how they work. We will also tell you how verification will help reduce the number of fraudsters while maintaining the basic anonymity of users. Description
Anti-Money Laundering is a set of measures to combat money laundering, terrorist financing and the creation of weapons of mass destruction. This procedure includes identification, storage and mutual exchange of information about clients, their profits and transactions between financial institutions and government agencies. Most classic financial institutions use AML measures to check businesses that work with cash or use cash as one of the main assets. They also check those businesses that have money in different accounts, regularly transfer it to other countries and banks, buy futures and other instruments for cash payments. In other words, all businesses that can potentially bypass financial monitoring and launder funds fall under verification.
The KYT (Know Your Transaction) policy is aimed at identifying the client of the transaction in the event of a precedent when the Service has reasonable suspicions that the Client is using X-OBMEN for other purposes.
Overall Risk (in percent) – the likelihood that an address is associated with illegal activity. Risk sources are known types of services that the address has interacted with and the percentage of funds received from/given to these services, which are used to calculate overall risk.
If the service does not conduct such checks, then fraudsters can use it as a platform for money laundering and terrorist financing. And then the service itself will be held liable. This is why exchanges and other large cryptocurrency companies implement AML requirements in their business and conduct regular KYC verifications.
In the event that an AML check reveals a high-risk asset, the service reserves the right to:
- pause transaction
- request the user to comply with paragraph 6.4
Rules of service exchange
- return the high-risk asset only to the account from which the transfer was made.
- pause transaction
- request the user to comply with paragraph 6.4
Rules of service exchange
- return the high-risk asset only to the account from which the transfer was made.
1. Mandatory identification of Users who are allowed to make transactions on our Service. To verify the User, the Administration has the right to require the following data:
take a photo ("selfie") with the document,
certifying the identity of a citizen:
a scanned copy of the front and back of an official photo ID, such as a valid passport, driver's license or other national ID;
Proof of residence: an official document issued within the last 3 months, clearly showing the client's name and address as provided when registering on the X-OBMEN website. This may be a utility bill (water, electricity or landline phone) or a bank statement. A copy must include: full name, full residential address, date of issue (within the last 3 months), name of the issuing authority, with an official logo or seal;
provide a copy of the front and back of your bank card and/or a photo of your bank card,
made against the background of the main page of the Service (a showcase with services).
For privacy and security, only the last 4 digits of your credit card should be visible. It is acceptable to hide the 3 digits on the back of the card (CVV code).
The X-OBMEN service administration will take steps to confirm the authenticity of documents and information provided by Users. Identification information will also be verified using secondary sources, and the service administration reserves the right to continue investigating cases to obtain complete confidence in the authenticity of the documentation provided.
The X-OBMEN service administration reserves the right to monitor the User's data on an ongoing basis, especially in cases where his identification information has been changed or his activity has appeared suspicious (unusual for a specific User). In addition, the Administration reserves the right to request current documents from Users, even if they have been authenticated in the past.
2. Interaction with government agencies in cases established by law. In the event of an official request from law enforcement or judicial authorities, we will be obliged to provide them with the requested information. The Service Administration also has the right to provide data requested by official representatives of payment systems.
3. The administration of the X-OBMEN service, in cases prescribed by law, may require a regulatory requirement to verify the source of fiat money and/or cryptocurrency to ensure that the sources of the Funds that the Client uses for exchange are legal.
A bank statement for fiat money or a video showing the details of a wallet transaction for cryptocurrencies can be used as a document confirming the source of the Funds.
take a photo ("selfie") with the document,
certifying the identity of a citizen:
a scanned copy of the front and back of an official photo ID, such as a valid passport, driver's license or other national ID;
Proof of residence: an official document issued within the last 3 months, clearly showing the client's name and address as provided when registering on the X-OBMEN website. This may be a utility bill (water, electricity or landline phone) or a bank statement. A copy must include: full name, full residential address, date of issue (within the last 3 months), name of the issuing authority, with an official logo or seal;
provide a copy of the front and back of your bank card and/or a photo of your bank card,
made against the background of the main page of the Service (a showcase with services).
For privacy and security, only the last 4 digits of your credit card should be visible. It is acceptable to hide the 3 digits on the back of the card (CVV code).
The X-OBMEN service administration will take steps to confirm the authenticity of documents and information provided by Users. Identification information will also be verified using secondary sources, and the service administration reserves the right to continue investigating cases to obtain complete confidence in the authenticity of the documentation provided.
The X-OBMEN service administration reserves the right to monitor the User's data on an ongoing basis, especially in cases where his identification information has been changed or his activity has appeared suspicious (unusual for a specific User). In addition, the Administration reserves the right to request current documents from Users, even if they have been authenticated in the past.
2. Interaction with government agencies in cases established by law. In the event of an official request from law enforcement or judicial authorities, we will be obliged to provide them with the requested information. The Service Administration also has the right to provide data requested by official representatives of payment systems.
3. The administration of the X-OBMEN service, in cases prescribed by law, may require a regulatory requirement to verify the source of fiat money and/or cryptocurrency to ensure that the sources of the Funds that the Client uses for exchange are legal.
A bank statement for fiat money or a video showing the details of a wallet transaction for cryptocurrencies can be used as a document confirming the source of the Funds.
Such a precedent may arise if the Service suspects the Client of illegal actions that may be qualified as laundering or attempted laundering of digital assets obtained illegally or the funds are of obviously criminal origin. For these purposes, the Service has the right to use any legal information, third-party means of analyzing the origin of digital assets, as well as its own developments of the screening system. Any content of high-risk assets as a result of the check may become a cause for suspicion.
In this case, the X-OBMEN Service reserves the full right to:
1. Require the Client to provide additional information disclosing the origin of the digital assets and/or confirmation that these assets were not obtained through criminal means; 2. Block the account and any transactions related to the Client, transfer all available information and documents on the incident to the financial regulatory and/or law enforcement agencies at the place of registration of the Service and, if necessary, at the Client’s registration address;
3. Require from the Client documents confirming identity, physical existence, registration address, and solvency;
4. Return digital assets only to the details from which the transfer was made or switch to other details after a full check by the Service’s security service, if it was possible to verify the legal origin of the Client’s funds;
5. Refuse the Client to withdraw funds to the account of third parties without giving reasons;
6. Hold the Client's funds until the incident is fully investigated;
7. The Service reserves the right to monitor the entire chain of transactions in order to identify suspicious transactions;
8. The Service reserves the right to refuse to provide the Client with the service if the Service has reasonable suspicions about the legality of the origin of digital assets and to withhold funds in special accounts of the Service;
9. The Service reserves the right to refuse to provide the Client with the service if the Service has reasonable suspicions about the legality of the origin of digital assets and to withhold funds in special accounts of the Service if it is impossible to track the entire chain of movement of digital assets from the moment of their appearance.
Conditions for the return of funds stopped for verification based on the results of AML analysis of the transaction:
Refunds are made after a full check by the Service's security service, which may include detailed verification of the sender. Refunds are made minus a commission of up to 5% from the transaction amount to cover the labor costs of processing the application and organizing the refund.
The refund, subject to approval by the Service, will be processed by the Service within 7 (seven) calendar days from the date the User was notified of the Service's decision regarding his refund request.
When applying for a refund, after passing the check (verification), the user is required to confirm the details to receive the refund.
In this case, the X-OBMEN Service reserves the full right to:
1. Require the Client to provide additional information disclosing the origin of the digital assets and/or confirmation that these assets were not obtained through criminal means; 2. Block the account and any transactions related to the Client, transfer all available information and documents on the incident to the financial regulatory and/or law enforcement agencies at the place of registration of the Service and, if necessary, at the Client’s registration address;
3. Require from the Client documents confirming identity, physical existence, registration address, and solvency;
4. Return digital assets only to the details from which the transfer was made or switch to other details after a full check by the Service’s security service, if it was possible to verify the legal origin of the Client’s funds;
5. Refuse the Client to withdraw funds to the account of third parties without giving reasons;
6. Hold the Client's funds until the incident is fully investigated;
7. The Service reserves the right to monitor the entire chain of transactions in order to identify suspicious transactions;
8. The Service reserves the right to refuse to provide the Client with the service if the Service has reasonable suspicions about the legality of the origin of digital assets and to withhold funds in special accounts of the Service;
9. The Service reserves the right to refuse to provide the Client with the service if the Service has reasonable suspicions about the legality of the origin of digital assets and to withhold funds in special accounts of the Service if it is impossible to track the entire chain of movement of digital assets from the moment of their appearance.
Conditions for the return of funds stopped for verification based on the results of AML analysis of the transaction:
Refunds are made after a full check by the Service's security service, which may include detailed verification of the sender. Refunds are made minus a commission of up to 5% from the transaction amount to cover the labor costs of processing the application and organizing the refund.
The refund, subject to approval by the Service, will be processed by the Service within 7 (seven) calendar days from the date the User was notified of the Service's decision regarding his refund request.
When applying for a refund, after passing the check (verification), the user is required to confirm the details to receive the refund.
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Our specialists will be happy to answer any of your questions.
